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Available early 2007

Our Mission

Ategra is a computer support company who has been servicing businesses in the Northern Territory and Northern Australia since 1997. Through our ‘Best Practise’ principles and experience we provide our clients with the ability to outsource their support and computer requirements, allowing them to concentrate on their own core business. Our staff are industry Certified and specialise in giving the best advice, solutions and products.

Our network and system designs are robust and very granular. All aspects of security, performance,  usability are thought out to a very low level and reflected in our designs. This comes from years of experience designing network / Desktop SOE's (standard operating environments) and a deep understanding of the applications that run on these networks.

In large companies or organisations, the dependency and need for information technology (IT) is an integral and vital part of everyday life. Business relies on it.

Tools to aid everyday work such as word processors, spreadsheets and email is vital to effective running of these large companies and requires dedicated professionals in the form of support staff, consultants, help desk operators, project managers and technicians.

So what is the difference between the needs of these large multinationals turning over millions a year and the small business. In short nothing, except that the small to medium size organisation very often don’t realise they have the same reliance on IT.

That’s where Ategra comes in. The equation is simple, most small businesses cannot afford a fulltime IT professional, yet every company will need at least one.

More often than not a staff member will adopt the role, often by default and try to fit the IT management, Help Desking, troubleshooting role in and around their day to day tasks.

We are able to fill that void with very capable and experienced people, who will treat your system in the same manner and maybe better than IT departments of the very large organisation.

Why not use Ategra as that extra person, you will not only get a person, but a whole team. We are the IT department for small to medium sized businesses.

 We will look after your IT systems, so that you can look after your business.

Many customers simply want one company to provide solutions to all their IT and computer requirements from supply of hardware and software to installation and ongoing support.

We actively pursue the best methods of building, deploying, installing and supporting computer systems based on both our own experience and that of industry qualified professionals.

To ensure we attain the highest possible service levels for our clients, we only employ and deploy appropriately qualified consultants. All our clients have permanently assigned consultants and are supported by one of our senior Customer Relationship Managers who are ultimately responsible for the smooth running of the site.

Our service model has been built up over many years by delivering high quality consistent client focussed solutions to our customers. We continually look to improve these services with advances in technology and our persistent ongoing goal of raising support standards to achieve excellence in service.

Our aim is to provide a high level of service and reliability without breaking our client’s bank accounts. We don’t believe in surprises and provide fixed costs where possible. We advise on risk when appropriate and on completion of the job provide full documentation of the time spent.

We know clients want their computer projects and issues to be taken care of efficiently and with minimum disruption.

We have a custom built application to manage, track and escalate our client requests. Customers in our Partnership plan can rest assured that we will be responsible & accountable for their computer systems and support requirements.

Ategra is...

"Ategra is a customer-focused company committed to delivering first class IT equipment, software, service and support tailored to meet the needs of our clients.".

"We are effectively an IT department for small to medium sized businesses"