Worry-Free IT Managed Maintenance Plans

  • REMOTE HELP

I'm Worry-Free because...I can focus on my business...
and not technology

Fast. Effective. Simple.

Today's business owners have two big concerns. One is having their technology investment running effectively, empowering their business, and the other one is keeping their computers, networks and data safe from online threats.  Ategra's Worry-Free IT Managed Service Plans alleviate these concerns. You can focus on your business and not technology.

Overview

  • Business IT Safety Essentials: entry level plan focussed on security and peace of mind at low cost
  • Managed IT Plan: a good balance of reduced support costs, strong IT support and IT strategy development
  • The Worry-Free IT Plan: total coverage, our risk, known costs

Preventative Services

Business Essentials

Managed IT

Worry-Free IT this site

 

24x7 Network Health Monitoring & Diagnostics

 

 

IT Safety Essentials Monitoring

 

 

Backup Checks & Monitoring

monthly

weekly

daily

 

Microsoft Windows Maintenance

 

 

Testing of Actual Backups

 

quarterly

monthly

 

Software Patch Management

monthly

 

Hardware Physical Checks

 

annually

quarterly

 

Advanced Security Audit and Plan

 

optional

 

Online Backup

optional

optional

optional

 

3rd Party LOB Application Management & Maintenance

   

         

Priority Rapid Response Services

     
 

Priority Rapid Response for All Key IT equipment & Services

 

 

Formal Job and Incident ticketing, tracking & Closure

 

Access to our Technical Support Helpdesk Desk

 

Unlimited Helpdesk Desk Resolutions

 

optional*

 

On site IT Support Engineer

 

 

Assigned IT Engineer

 

 

 

Any hours Callout or support Services

optional

optional

 

Unlimited On site Engineering

 

optional*

  Maximum 1.5 Hour Response to Critical IT System Outages  

  FREE Rapid Response Uplift, within Scope of Plan  

  24x7x365 Emergency IT Support  

optional

  Discounted Rates for Additional Support & IT Projects

         

IT Management & Planning Services

     
 

Monthly Reporting

 

optional

 

Business IT Strategy Meeting and Report

optional

6 monthly

quarterly

 

Procurement Assistance

 

Advanced Equipment Replacement

 

optional

 

Black-Box-Firewall Staff Internet Control

 

optional

optional

 

Equipment lifecycle Management

 

* Optional numbers of support incidents

Ategra Worry-Free IT for your business

Technology delivers you opportunities but it can also bring risks. If the risks are ignored, they have the power to instantly cripple your business.

Without your IT systems most companies will have difculty servicing their customers, invoicing customers to keep the cash coming in, paying creditors to keep supplies coming in, and administering the business.

You can avoid this. For over 15 years we have been helping Territory businesses and organisations utilise technology to enable them to grow, be protable and effective, whilst at the same time allowing owners and managers to rest, assured that they have worry-free IT.

Your needs may be different from other businesses. Ategra has developed a range of Worry-Free IT support plans that meet every need. These range from our IT Safety Essentials Plan through to an all-inclusive Worry-Free Elite plan.

Business IT Safety Essentials

Business IT Safety Essentials

entry level plan focussed on security and peace of mind at low cost

This entry level IT support plan is designed for small and micro businesses to help them cover the basics that regularly cause IT disasters.  It includes:

  • Antivirus / Anti-spam / Antispyware - we will manage and keep up-to-date your essential security, preventing costly downtime and data loss
  • Monitor your backups weekly - and let you know if there are ever any problems
  • Monitor the performance of your server "brain" and storage - and will advise you if there is an issue, and how to address it
  • Manage the security patches on your PCs and Servers - a time consuming task that needs to be carried out regularly and properly to prevent downtime and loss of productivity
  • Monthly basic maintenance schedule - on all your systems to help keep them tuned. It's not as comprehensive as our Worry-Free IT or Managed IT maintenance plans, but it's a lot better than doing nothing and letting your computers grind to a halt!

Managed IT Plan

Managed IT Plan

good balance of reduced support costs, strong IT support and IT strategy development

Our most popular Worry-Free IT Management Plan has been designed for busy business managers and managers who don't like IT risks.  And, for owners who understand that more reliable computers and faster problem resolution equals more productive staff and a more profitable business.

The Managed IT Plan makes budgeting easy, and delivers you the best possible leverage on your technology to maximise the return from your expensive human resources.  It includes priority responses to all your IT needs plus all required maintenance, monitoring systems and backup checking and offers:

  • Advanced preventative monitoring and maintenance - we perform continuous monitoring and monthly software maintenance on your systems, without interrupting your staff.  This essential tweaking and cleaning ultimately results in productivity improvements that far outweigh the price of the plan.
  • Priority access to support desk and on-site engineering services - our team of experts find and fix issues quickly.  Over 75% of our work is now done remotely, saving the cost and time delays of on-site despatching, but if an engineer is needed on-site, one will be dispatched rapidly.  And as you’re on a Managed IT Plan site visits and callouts are FREE for all local clients!
  • Task Management and quality assurance systems to save you time - our ticketing system tracks every request and issue through to completion and keeps you updated during the entire process.
  • Advanced reporting - we report to you monthly or quarterly, in a very short, neat and comprehensive snapshot, on exactly what you need to know about how your IT is performing and how productive it has been for your staff.  We proactively identify risks, and advise you of everything you need to know.

The Managed IT Plan delivers real benefits:

  • Improved staff productivity - our leading-edge technology monitors the health of your systems and reports to us any problems found.  In many cases diagnosis is instant and problems can be fixed remotely, often with no interruption to your staff.
  • A balance of budget versus ROI – With our Managed IT Plan we conduct all maintenance and monitoring, PLUS give you an agreed number of support hours each month.  We can tailor the price point to your exact needs.  In this way, the essentials are never compromised, but you can choose the price point you're aiming for.
  • Designed for YOUR business and easy to budget - this plan is customised for your unique business needs. We consult with you to determine what is important to you and your business, and then we quote a single all-inclusive price for properly maintaining and managing your technology and supporting your team.  All our work is conducted via industry-leading task management systems that ensure your requests are completed on time every time.
  • Priority assigned engineer - a dedicated engineer is personally assigned to your business for ongoing continuity.  This means your business has a highly skilled engineer who is part of your team, coordinating and attending to issues and completely across your specific business and IT needs.

Worry-Free IT Plan

Worry Free IT Elite Plan

total coverage, our risk, known costs

The Worry-Free IT plan is for businesses that do not want to take any risks or shortcuts in protecting their business technology investment.

For bigger businesses and those with special needs, The Worry-Free IT replaces all aspects of having internal IT to cover ALL requirements.  It includes all the services of the Managed IT and Business IT Safety Essentials plans plus:

  • Chief Information Office (CIO) role - provided by us, to be present when required at your management meetings and active in your technology planning.  We provide a range of regular reports, including one that shows exactly which againsts of your technology are slowing your staff productivity meaning that with some minimal expenditure, you could get a substantially higher return from your team.
  • Minimum of 20 hours per month of technical support - tailored to your exact needs.  This is very useful for businesses that have a lot of small physical jobs each month such as setting-up computers and phones for new staff and changing and ordering printer supplies
  • Remote support services  - fully budgeted and onsite
  • Monthly maintenance and backup testing – included in the price
  • Our world-leading monitoring systems - that detect and diagnose many faults before they cause downtime and constantly monitor key business-safety aspects of IT like backups, viruses and hard drive health
  • Unlimited after-hours 24x7 technical support - for critical equipment and key staff
  • Antivirus, Anti-spyware and Anti-spam software - included in the agreement
  • Domains & Internet presence - fully secured, managed and maintained
  • Staff Internet usage control and reporting - stop or manage access to Facebook, Twitter, You Tube etc, or only allow it during set hours.  Report on exactly what Internet facilities your staff are using, or if you prefer restrict it entirely
  • Fixed monthly fee - for easy budgeting
  • Priority assigned engineer - a dedicated engineer is personally assigned to your business for ongoing continuity.  This means your business has a highly skilled engineer who is part of your team, coordinating and attending to issues and completely across your specific business and IT needs.

Guaranteed Rapid Response

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Ategra Pty Ltd | Ategra Computer Technology

Ategra home 35 Georgina Cres, Yarrawonga, Palmerston, NT 0830, Australia
Postal: PO Box 152 Palmerston 0831  
Ategra phone Phone: 08 8932 7888
Fax: 08 9476 6023
Ategra opening times Business Hours:
Mon ~ Fri: 8:30am - 5:30pm
Ategra email ategra@ategra.com.au